A young company brought Edgescan aboard to build security into their systems from the ground up, embedding best practices in their operations.

About the Client

From offices in the U.K., Ireland, and Poland, the enterprise helps businesses around the world capture and analyze customer feedback. Their client companies hail from a range of different sectors but share the goal of building their businesses with customer experience at the center. The firm’s services help their clients foster customer loyalty, improve customer satisfaction, remove hurdles from the customer journey, and enhance operational efficiency.

About Edgescan

Edgescan offers a continuous security testing and unified exposure management SaaS platform that manages thousands of assets across the globe for both enterprise and SME clients, helping them to continuously detect, prioritize, monitor, and fix security weaknesses for all web-facing and internal systems including web applications, websites, mobile apps, servers, firewalls, VPNs, or VoIP services. A team of analysts validates every vulnerability discovered on an assessment, creating a multi-step verification process for a solution that’s highly accurate and virtually free of false positives.

Onboarding

The firm chose to implement Edgescan’s continuous vulnerability assessments and penetration testing on the basis of its “strong reputation and the combination of both high-tech capability and personal expertise, which gives an extra level of comfort that nothing is slipping through the gaps.” The client described the Edgescan adoption and integration process as “seamless,” raving that “the service can be deployed across the IT infrastructure almost in real time.”

Secure Growth

“As new business opportunities come to us, we are seeing growing requirements and expectations in terms of information security and vulnerability assessments,” the client reports. “Having Edgescan in place covers a lot of our bases in terms of being able to meet these requirements and satisfy the requests from new and existing customers alike.”

The firm’s approach includes “a healthy level of paranoia” around information security, and before partnering with Edgescan, they’d recently hired a Chief Information Security Officer to offer “deep domain expertise” to their clients. Still, they knew that no one person can work 24/7 to monitor their systems, and Edgescan’s automated approach offered that kind of capability with an added layer of ongoing protection thanks to systematic penetration testing.

Outcome

With Edgescan’s round-the-clock automated monitoring fused with the enterprise’s own internal expertise, its leadership now feels the firm’s formidable level of information security is an essential benefit for their customers and a key differentiator from their competitors. Continuous vulnerability assessments through the Edgescan platform “have made it a lot easier for us to identify any gaps or concerns in our product offering,” they report, “and the amount of detail provided when a vulnerability is detected makes it easy for us to address them quickly. Plus, we can sleep more easily in the knowledge that we are doing our utmost to ensure the data of our customers and their customers is protected!”